Viscar Industrial Capacity Ltd Technical Engineer Job in Kenya

Technical Engineer

Job Purpose

The Project supervisor is responsible for the day-to-day execution and management of assigned technical projects covering the ICT solutions, ensuring their successful completion.

Other responsibilities include client relationship management; project staffing, training, project inventory control, equipment maintenance, as well as ensuring internal controls are adhered to.

Job Dimensions

• Planning the implementation of technical projects – this entails preparation of project plans and resource allocation and coordination of project teams
• Implement a customer-focused and enterprise-wide approach to the provision, operation, and maintenance of the ICT solutions sold to clients.
• Supervision of projects to ensure compliance with implementation schedule as per project plan.
• Conducting project surveys with the aim of generation of BQs and preparing of ICT solution proposals for prospective clients in liaison with the Sales team.
• Quality assurance management through site visits and installation monitoring to ensure compliance with required standards.
• Carrying out technical installations.

Key Result Areas

a) Technical Management

• Ensuring that all escalated technical issues are well managed through allocation of resources or even further escalation.
• Review of customer requirements and participation in the development of suitable ICT solutions to address requirements.
• Customer Care – Ensuring all reported incidents and requests are attended to within Technical SLA stipulations
• Documentation: Ensure that all job assignments are documented accordingly on the Customer Service Report (CSR) and timesheets.
• Ensure that Finance department is duly informed and provided with documentation of any charges to be invoiced to clients based on the CSR reports.

b) Project Design, Planning & Implementation

• Project Design: Ensure that projects are viably designed and all required materials are captured in the relevant BQs.
• Project Implementations: Ensure that projects implementations are carried out as planned
• Liaising with Enterprise department on technical presales issues as per the Inter-Departmental SLA.

Key Decisions

• Technical Resource allocations
• Technical Labour costing in projects
• Handle complex cases of customer dissatisfaction
• Authorize routine maintenance and servicing of equipment

Key Performance Indicators (KPIs)

• Management of installation projects in adherence to quality workmanship and applicable industry standards.
• Projects are properly planned within expected timelines and resources appropriately allocated.
• Customer care – Response to user support related issue as per Technical SLA.
• Technical escalations judiciously resolved.
• Enterprise Department is duly supported as per the Inter-departmental SLA

Key Relationships

• Internal – with all staff, the HOD and the Executive Directors
• External – with customers, suppliers & visiting instructors.

Qualifications, Knowledge & Experience

a) Academic Qualifications

• Degree Telecommunications/ Electrical or related field.

b) Relevant professional qualification

• Good working knowledge and 2 years experience with Nortel systems
• Certification: CCNA, CCNP
• Three years or more in the telecommunications industry and should have experience in managing Technical Projects
• Added Advantage: PMP (Project Management Professional), Diploma in Project Management

c) Skills

• ICT proficiency
• Strong analytical skills
• Good communication skills
• Good planning and management of technical projects

d) Relevant experience

• Three (3) years in a technical supervisory role with significant management responsibilities

e) Specialised software

• Microsoft Project

Competencies & Personal Attributes

• Disciplined and capable of ensuring policies are fairly and consistently applied
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Analytical skills
• Project Management skills
• Service Desk and Service Level Agreements Management.
• Customer Service skills and competences

Submit your resume torecruitment@viscarcapacity.com by 22nd February 2012 at 5p.m

Visit www.viscarcapacity.com to view more details on company.

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